White Label Drupal Maintenance & Support
Built to Help Scale Your Agency
Our agency and freelance partners are able to focus on new leads and projects in their pipeline by partnering with Drupal Aid to provide a white label solution for their ongoing Drupal maintenance and support needs.
Drupal Support
Get help when you need it
We're happy to answer your Drupal support questions. We commonly field questions regarding maintaining Drupal, installing themes and modules, resizing/optimizing images, creating website content, website analytics, basic on-page SEO, and much more..
Drupal Repairs
We'll fix the problems
We specialize in small fixes and updates, jobs that are too small to interest web agencies but too technical for you. Random error messages? Some Views giving you trouble? Doesn't look good in IE? We'll make any update that's less than 30 minutes*.
Drupal Maintenance
Proactive monthly security updates
With our Professional Plan, we take care of your Drupal Core and Contributed module security and code updates without you having to ask. We also scan for bad links, malware, and slow page speeds, as well as provide daily off-site backups.
Simple Process
Ask and Receive
Send us your updates and we make the changes for you. Ask us a question and we answer you. Report a problem and we fix it. It's that simple. Don't worry about your website maintenance any more.
Easy Pricing Plans
Never pay hourly fees and no long term contracts
There is no limit on how often you can supply us with new content, ask Drupal support questions, or send us problems to fix - we don't charge by the hour. There is never an extra fee or charge.
100% Guaranteed
No Risk Trying Us Out
We back our service with a 30 day, 100% money back satisfaction guarantee. If you aren't happy with our service, we will give you a full refund, no questions asked.
It's time to streamline your agency.
Stress Less and White Label!
At Drupal Aid, we maintain, secure, and manage Drupal websites for freelancers and digital agencies all across the world. By partnering with us, you're trusting your website to a team of hard-working Drupal professionals and support specialists that are ready to help wow your clients and grow your business.
Agency owners know what it's like to be pulled in a million different directions. Let us provide your client websites with things such as proactive maintenance, bug fixes, security updates, and support. You can set your own marked-up pricing to them, we do all the work, your clients are happy, and you get all the credit. It's a win, win, win!
White Label Agency Partner Pricing & Plans
We become your support and maintenance department. You get to take all the credit!
Pro
$ 299/mo
Proactive + Updating
Everything in Basic Plan plus:
Daily Offsite Backups
Unlimited Support
Unlimited Website Repairs*
Unlimited Website Tasks*
Can't make up your mind? View our full feature comparison.
All Plans Include
Everything your Drupal Website Needs
Compare Plan Features
Here’s what you’ll get with each plan
Basic$ 99/mo3 Month Minimum | Pro$ 299/mo3 Month Minimum | |
|---|---|---|
| Setup Fee | $0 | $0 |
| Support for 1 Site | ||
| Same-Day Security Updates | ||
| Monthly Module Updates | ||
| Monthly Broken Link Scan | ||
| Monthly Security Scan | ||
| Monthly Manual Site Check | ||
| Monthly Speed Test | ||
| Offline Updating | ||
| GIT Version Control | ||
| Detailed Work Notes | ||
| Testing After All Updates | ||
| Security Guarantee | ||
| Hack/Malware/Down Recovery | ||
| Uptime Monitoring | ||
| Daily Offsite Backups | ||
| Free Basic Website Hosting & SSL | ||
| Helpdesk Support | ||
| Drupal Repairs & Fixes* | ||
| Drupal Update Tasks* | ||
| Average response time | n/a | 6hrs |
| Choose Plan | Choose Plan |
All prices are in USD
* Subject to reasonable use. Small Repair and Update Tasks must be requested one at a time and take no more than 30 minutes, only urgent tasks are completed on weekends.
Still don't know which plan to choose?
Here is a bit more information.
Basic Plan | Just Proactive Maintenance
We ensure your client's website and modules are always up to date with the latest security and code updates.
But we don't stop there. We also regularly scan for broken links, security issues, and speed issues.
We provide Uptime monitoring and even a Security Guarantee so should there be an attack or hacking to your site we will apply a fix to bring it back up ASAP.
We send out a report every month letting you know what we updated and anything that might need attention.
Our Basic plan is a Must-Have for every Drupal site.
Pro Plan | Proactive Maintenance + Unlimited Support, Repairs, Update Tasks
When you have this Drupal Aid Support plan, you always have a trusted team on-call to squash bugs, repair technical issues, and ask for help, so your sites will run smoothly.
With Unlimited Helpdesk Support, you can always ask support questions about how to do things on your website (Like, how do I do add a new page, how does this work, or why isn't this working…)
We'll happily answer any of your support questions or give you advice if you need it.
With Unlimited Fixes and Repairs, we'll fix error messages, things that are broken or not working, adjust something that doesn't look quite right, or any repair that takes 30 minutes or less.
Some of our clients don't even need to login to their site anymore with our Pro Plan. Do you need a blog article posted, a new product in your shop or store hours updated? If it's an update that takes under 30 minutes to complete, then consider it done!
Unlimited Website Update Tasks can also include updating content, settings, modifying a view or adding a field to a content type, installing a module, moving a button, changing a color of something, or any small task that takes 30 minutes or less.
If you need help managing your site
How to Get Started
with Drupal Website Support & Maintenance
It's Easy to Sign up and get your website Secured, Updated, & Fixed.
Subscribe to a Drupal Website Support Plan.
Sign up for one of our monthly Drupal website support and maintenance plans. Remember, there are no contracts, so you can change your plan or cancel at any time. There is No Risk in trying us out.
Provide your Drupal Website's Details.
As soon as you sign up, you will fill out a website profile form which gives us the necessary information to access your Drupal website so we can start securing it ASAP.
We Onboard, Audit, and Secure It.
Our Drupal experts will clone your website to our internal servers and audit your entire website. With the audit information, we make detailed notes of any special functionality, requirements, or intricacies to be aware of when performing your proactive security and maintenance services. Once the audit notes are complete, our team will immediately scan for any security issues and patch anything that is outstanding. We'll update Drupal core and any contributed modules, and stay on top of any security advisories for Drupal as they arise.
Drupal White Label Support FAQ
If we don't answer your question here, please contact us
If we can fix it or update it within 30 minutes then it's included. If it's outside that then we would consider it out of scope and refer it back to you.
When a new request comes in, we'll first determine if it's in scope of the customer's support plan. If it is, then we take care of it. If it's not, we'll let you know and provide an hourly estimate for getting it done.
We will support a reasonable number of requests per client. We expect people to be fair and we'll let you know if any of your clients aren't being reasonable.
Yes, if it's an issue relating to maintenance then we will do it as part of the basic plan. If there are any aspects that you don't want done we can have special rules for you and your clients.
No. It's usually best if you audit the incoming requests from your client and forward them to us with any additional details.
You will always be our primary point of contact and we will never contact the client directly. All notifications, coorespondence, and maintenance reports will be sent to you. You can then reformat and reword them to send to your client.
Two other options we are open to:
- You can setup a special email address for support items that get automatically forwarded to both of us.
- If you have your own ticketing system, you can set us up with an account under your company and we can correspond as your employee.
It's up to you. You can tell them that you have contracted a team of expert Drupal developers to maintain their websites by keeping them secure as well as being available to help them with any questions and small tasks. Or you can tell them that you have hired additional members to your support team.
This is up to you. Most Drupal website owners would consider it reasonable to pay at least twice what our rates are for access to same-day security updates, unlimited support and fixes, and website tasks.
What Clients
Say About Us
You guys are fast! I am so pleased with your work on the website. You are professional and efficient and I cannot tell you how much I appreciate it.
Colleen B.
Non Profit Drupal 7
Thank you @Drupal Aid for coming to my rescue and fixing my site so quickly! Fantastic customer service!!!
Nancy T.
Non Profit Drupal 8
We Are Drupal Aid
Your Drupal Support Team
We help digital agencies manage Drupal clients for long-term success. You get access to the world's best Drupal developers for maintenance, support, & small jobs.
We're Passionate about Every Site
Doing the work we love to do
Drupal Aid is a customer-focused team of Drupal support specialists that provide quality care so your clients remain happy customers for life.
We're Drupal Professionals
We've been working with Drupal for over 10 years
From SASS to CSS, to content types, to Views and Panels, we work within every facet of Drupal.
We're Willing and Able
Available When You Need Us
It's simple to create a ticket by sending a quick email to our support email address.
We're Experienced
Pittsburgh Based, in business 17 years
Drupal Aid is a service provided by 2440 Media (2440media.com), a Pittsburgh-based web design firm started in 2002.
Ready to Sign Up Your Drupal Site?
It's time to get your Drupal site Secured, Updated, & Fixed
See Our Support Plans