Drupal Support Made Easy!
You're too busy running your business to worry about all the things that could go wrong with your website. And if something were to happen, who would be there for you? We would.
Standard
$ 199/mo
Proactive & Support
Everything in Basic Plan plus:
Daily Offsite Backups
Free Website Hosting (Optional)
Unlimited Helpdesk Support
Unlimited Website Repairs*
Pro
$ 299/mo
Proactive & Updating
Everything in Basic and Standard Plans plus:
Unlimited Website Tasks*
Have a Drupal 7 website? View our Drupal 7 Long Term Support plans.
Still can't make your mind up? View our full feature comparison.
All Plans Include
Everything your Drupal Website Needs
Compare Plan Features
Here’s what you’ll get with each plan
Basic$ 99/mo3 Month Minimum | Standard$ 199/mo3 Month Minimum | Pro$ 299/mo3 Month Minimum | |
|---|---|---|---|
| Setup Fee | $0 | $0 | $0 |
| Support for 1 Site | |||
| Same-Day Security Updates | |||
| Monthly Module Updates | |||
| Monthly Broken Link Scan | |||
| Monthly Security Scan | |||
| Monthly Manual Site Check | |||
| Monthly Speed Test | |||
| Offline Updating | |||
| GIT Version Control | |||
| Detailed Work Notes | |||
| Testing After All Updates | |||
| Security Guarantee | |||
| Hack/Malware/Down Recovery | |||
| Uptime Monitoring | |||
| Daily Offsite Backups | |||
| Free Basic Website Hosting & SSL (Optional) | |||
| Anti-Spam Protection (Optional) | |||
| Spam Firewall Protection (Optional) | |||
| Helpdesk Support | |||
| Drupal Repairs & Fixes* | |||
| Drupal Update Tasks* | |||
| Average response time | 24hrs | 12hrs | 8hrs |
| Choose Plan | Choose Plan | Choose Plan |
All prices are in USD
* Subject to reasonable use. Small Repair and Update Tasks must be requested one at a time and take no more than 30 minutes, only urgent tasks are completed on weekends.
Still don't know which plan to choose?
Here is a bit more information.
Basic Plan | Just Proactive Maintenance
We ensure your website and modules are always up to date with the latest security and code updates.
But we don't stop there. We also regularly scan for broken links, security issues, speed issues, and uptime.
We even a Security Guarantee so should there be an attack or hacking to your site we will apply a fix to bring it back up ASAP.
We send out a report every month letting you know what we updated and anything that might need attention.
Our Basic plan is a Must-Have for every Drupal site.
Standard Plan | Proactive Maintenance + Unlimited Support and Repairs
When you have this Drupal Aid Support plan, you always have a trusted team on-call to squash bugs, repair technical issues, and ask for help, so your sites will run smoothly.
With Unlimited Helpdesk Support, you can always ask support questions about how to do things on your website (Like, how do I do add a new page, how does this work, or why isn't this working…)
We'll happily answer any of your support questions or give you advice if you need it.
With Unlimited Fixes and Repairs, we'll fix error messages, things that are broken or not working, adjust something that doesn't look quite right, or any repair that takes 30 minutes or less.
If you need to cry for help.
Pro Plan | Proactive Maintenance + Unlimited Support, Repairs, Update Tasks
Some of our clients don't even need to login to their site anymore with our Pro Plan. Do you need a blog article posted, a new product in your shop or store hours updated? If it's an update that takes under 30 minutes to complete, then consider it done!
Unlimited Website Update Tasks can also include updating content, settings, modifying a view or adding a field to a content type, installing a module, moving a button, changing a color of something, or any small task that takes 30 minutes or less.
If you need help managing your site
How to Get Started
with Drupal Website Support & Maintenance
It's Easy to Sign up and get your website Secured, Updated, & Fixed.
Subscribe to a Drupal Website Support Plan.
Sign up for one of our monthly Drupal website support and maintenance plans. Remember, there are no contracts, so you can change your plan or cancel at any time. There is No Risk in trying us out.
Provide your Drupal Website's Details.
As soon as you sign up, you will fill out a website profile form which gives us the necessary information to access your Drupal website so we can start securing it ASAP.
We Onboard, Audit, and Secure It.
Our Drupal experts will clone your website to our internal servers and audit your entire website. With the audit information, we make detailed notes of any special functionality, requirements, or intricacies to be aware of when performing your proactive security and maintenance services. Once the audit notes are complete, our team will immediately scan for any security issues and patch anything that is outstanding. We'll update Drupal core and any contributed modules, and stay on top of any security advisories for Drupal as they arise.
Frequently Asked Questions
If we don't answer your question here, please contact us
We offer monthly recurring billing which automatically charges your credit or debit card each month. You never have to worry about missing a payment or mailing a check. There are no contracts and you can cancel at any time.
Of course. You can upgrade, downgrade, or cancel at any time by visiting your logging into your Drupal Aid account. If you aren't sure how to access your account, contact us and we'll send you a link to your personal account.
As soon as you choose a plan, we can get started right away. The first thing we do is audit the entire site and get familiar with how your developers set it up. Then we immediately scan it for security issues and get them remediated ASAP.
Yes. If you're not 100% satisfied with our service in the first 30 days, we will refund your subscription.
We support Drupal 6, Drupal 7, Drupal 8, Drupal 9, Drupal 10, and Drupal 11.
No, upgrading from Drupal 7 to 10 or even 9 to 10 can be a painstaking process depending on the architecture of your site, the particular modules being used, and how your theme was constructed. Sometimes the same modules do not exist in the newer versions so you may need to rethink some functionality and the theming layers between Drupal 7 and 10 are completely different so your theme will most likely need to be re-coded to work properly. The best time to do a major Drupal version upgrade is when you are doing a redesign of your website. Our proactive maintenance updates only cover security and code updates for your current major version of Drupal.
No, you can keep your current host. We have many predeveloped workflows for working with many hosts, platforms, and custom environments. If you have a special workflow or host, then we'll develop a custom workflow so we can successfully work with your website.
Yes, BUT, you must have a separate Drupal Aid account for each site contained within your multisite. Despite multisites sharing a codebase, the individual sites can be totally different in nature and include their own unique modules. This can actually make multisites much more difficult to maintain because a single change in a shared codebase can have different effects in the various sites. So we treat each site as it's own and manually confirm that everything is updated and works properly.
What Clients
Say About Us
You guys are fast! I am so pleased with your work on the website. You are professional and efficient and I cannot tell you how much I appreciate it.
Colleen B.
Non Profit Drupal 7
Thank you @Drupal Aid for coming to my rescue and fixing my site so quickly! Fantastic customer service!!!
Nancy T.
Non Profit Drupal 8
We Are Drupal Aid
Your Drupal Support Team
Drupal Aid provides Drupal Support and Maintenance Services for end-users and website owners. We fix broken Drupal Sites. We install security patches and code updates. We empower you to focus on your business without worrying about Drupal. You get access to the world's best developers for website maintenance, website support, & small jobs.
We're Passionate about Every Site
Doing the work we love to do
We do Drupal on a daily basis. We love fixing Drupal website problems and taking care of your Drupal issues.
We're Drupal Professionals
We've been working with Drupal for over 10 years
From basic CSS, to content types, to Views and Panels, we enjoy working within every facet of Drupal.
We're Willing and Able
Available When You Need Us
From email to chat, having a Drupal support professional at your beck and call is priceless.
We're Experienced
Pittsburgh Based, in business 17 years
Drupal Aid is a service business founded by 2440 Media (2440media.com), a Pittsburgh-based web design firm started in 2002.
Ready to Sign Up Your Drupal Site?
It's time to get your Drupal site Secured, Updated, & Fixed
See Our Support Plans